How Do We Get Our Employees To Be Customer Driven?

Most of us who are supervisors are employed in businesses with a great deal of customer contact. How well we inculcate in our employees the desire to provide excellent service to our customers or clients in large measure determines our success and the success of our companies. The question is, how do we get our employees to be customer … [Read more...]

Interviewing Candidates

Interviewing candidates is a difficult process for most supervisors. Usually they don't do a lot of interviewing and are not comfortable in the interview. Interviewing is a real challenge for several reasons. First, you are responsible for how the interview is conducted. You must take the lead in the conversation, but allow the true personality of … [Read more...]