"Theory X" and "Theory Y" styles of management popularized by Douglas McGregor. Theory X, which was the method used up to 40 years ago, assumed that employees have to be pushed into performance. Management did the thinking and the employees did the work. Control was important as well as compliance with rules and orders. Theory Y is … [Read more...]
Bell Curve Theory
November 5, 2015 by
Don't avoid your responsibility by giving everyone essentially the same or average review. People perform on the Bell Curve: 10 percent outstanding, 80 percent average, 10 percent poor. So, have the courage to distinguish the various types of performers and rate accordingly. Be specific by using examples and accurate information. Don't say, … [Read more...]
The Six C’s for Success
August 14, 2015 by
1. Customers 2. Competitiveness 3. Communication 4. Cooperation 5. Competence 6. Consistency … [Read more...]
Guidelines in Preparing for a Performance Appraisal:
May 16, 2015 by
Do it in writing. The employee will understand it better and it will provide a record. Have the employee sign it, acknowledging that there has been a discussion. Use the job description as a base line against which to measure performance. Be aware of the Halo Effect of giving an employee a high rating because of an isolated incidence of good … [Read more...]
Communicating
February 11, 2015 by
We as supervisors and members of management are not clearly communicating to our employees our expectations and the direction we want them to go. One reason is we are too concerned with our own jobs. Supervisors would get more accomplished if they spent more time communicating with their employees and less time trying to please their bosses. In … [Read more...]
Prospect Reports
June 9, 2014 by
The Prospect Report should be completed weekly by the Salesperson and discussed with their manager, either bi-weekly if a large improvement in sales is needed, or monthly if sales are on target. Prospect/Contact/Source Section: List any prospect, who the primary contact is, and the source for the prospect. An analysis of sources is … [Read more...]
Qualities of a Successful Supervisor
April 2, 2014 by
What are the qualities of successful supervisors? Successful supervisors: know where they want to go know how to get there are able to convince people to follow them think in terms of getting things done, not doing them maximize the strengths and minimize the weaknesses of their employees lead by setting a good example are able to … [Read more...]
Performance Appraisals
February 27, 2013 by
Most supervisors dislike giving an employee a performance appraisal because it is like someone criticizing a son or a daughter. They are apprehensive about offering criticism because they believe it may discourage an employee and create a problem. Actually, if they don't give an honest, constructive appraisal they may appear to be hypocrites … [Read more...]
Limiting Manpower Costs
December 20, 2012 by
Even if you're not an owner or president of a company, as a supervisor, you should have an interest in improving the profitability of your company. After all, the more successful your company is, the more opportunity you have! There are two major categories of manpower expense: the number of people and the rates of pay. As the following chart … [Read more...]
The Best Definition of Management
September 18, 2012 by
The best definition of management was created by the American Management Association. "It is the act of getting things done through others and having them do it willingly". It is a difficult art, not a science, like the computer business or manufacturing. Have you ever bought 10 boxes of performance or three cartons of morale? These are … [Read more...]