Qualities of Successful Supervisor

What are the qualities of a successful supervisor? Successful supervisor's: know where they want to go, know how to get there, are able to convince people to follow them, think in terms of getting things done; not doing them, maximize the strengths and minimize the weaknesses of their employees and lead by seting a good examlpe are able to say … [Read more...]

Interview Candidates – How to Hire the Best People

When you are interviewing candidates to fill a position, remember one thing: they are putting their best foot forward, so this is the best that they are going to look or act. It  doesn't get any better than this. It's a difficult task to find the right person to work for you and anyone you select will be a compromise, since we all have our … [Read more...]

Tips on Interviewing Candidates

Interviewing candidates is a difficult process for most supervisors. At Company Success Toolbox we have expert advice on how to approach the candidate interview. Usually they don't do a lot of interviewing and are not comfortable in the interview. Interviewing is a real challenge for several reasons. First, you are responsible for how the … [Read more...]

Preparing for Performance Appraisals

All supervisors must evaluate the performance of people at some time. They have no choice. But it is a matter of how well they accomplish what they are setting out to do. Following are guidelines in preparing for a performance appraisal: 1.     Do it in writing. The employee will understand it better and it will provide a record. 2.     … [Read more...]

Poor Performer

With a poor performer, be sure to give a review by mentioning the positive aspects of his performance. If you concentrate only on the problems, then the employee will feel that you are unfair and don't understand. They will not be willing to make the changes to correct the problem. Also be sure to get a commitment from to try to improve and offer … [Read more...]

The Six C’s for Success

1. Customers 2. Competitiveness 3. Communication 4. Cooperation 5. Competence 6. Consistency         … [Read more...]

Performance Appraisals

Most supervisors dislike giving an employee a performance appraisal because it is like someone criticizing a son or a daughter. They are apprehensive about offering criticism because they believe it may discourage an employee and create a problem. Actually, if they don't give an honest, constructive appraisal they may appear to be hypocrites … [Read more...]

How to Improve a Poor Performer

There are only two reasons why employees don't do a good job. They either can't do the job, or they won't do it. If they can't do the job satisfactorily then the solution  should  be  quite obvious—they should be transferred to another  position or eventually  they may have to leave the company. As harsh as this may sound, most people will find a … [Read more...]

Giving Workers a Greater Voice

A Small Change Can Improve Your Companies Productivity Practically every one of us has ideas about how to improve our job, department, or company. The problem most of us have is no one is interested in our opinion. In  the past, management always thought that it was right. To ask workers opinions on how to improve the company, was believed by … [Read more...]

Tips for Customer Service

Some specific tips for customer service: • Use the customer's name. • Frequently use “thank you” and "please." • Always get an answer for the customer. • Stand up when the customer approaches your desk. • Show an interest in the customer—use the word "you" more frequently than "I." • Answer the telephone within two rings. • Ask the customer … [Read more...]