Tips for Customer Service

Some specific tips for customer service:

• Use the customer’s name.
• Frequently use “thank you” and “please.”
• Always get an answer for the customer.
• Stand up when the customer approaches your desk.
• Show an interest in the customer—use the word “you” more frequently than “I.”
• Answer the telephone within two rings.
• Ask the customer if they are satisfied.
• Provide business cards for most employees.
• Know your job and products or services.
• Have a clean, neat, work area.
• Look at the customer and smile.

While these are basic items, it’s remarkable the number of companies and stores that have employees who don’t do these things. Providing good customer service is usually just practicing common courtesy and having a desire to help the customer. With this attitude, you, your employees, and your company will leave your competitors behind.